Welcome to Velouré Skincare! These Terms of Service ("Terms") govern your use of our website veloureskincare.com (the "Site") and services. By accessing or using our Site, you agree to comply with these Terms. If you do not agree, please do not use our Site.

1. General Use

You agree to use our Site and services only for lawful purposes and in compliance with these Terms. You may not:

• Use the Site for fraudulent or unauthorized purposes.
• Copy, distribute, or modify our content without permission.
• Interfere with the security or functionality of the Site.
• Attempt to gain unauthorized access to our systems or data.

We reserve the right to terminate or restrict access to our Site if these Terms are violated.

2. Purchases & Payments

When you place an order with Velouré Skincare, you agree to provide accurate and complete information.

A. Pricing & Availability

• Prices are listed in USD ($) and may change without notice.
• We reserve the right to modify or discontinue products at any time.

B. Payment Methods

We accept major credit/debit cards, PayPal, and other secure payment methods. By purchasing, you authorize us to charge your selected payment method.

C. Order Processing & Cancellation

• We reserve the right to refuse or cancel any order.
• If your order is canceled, you will be notified and refunded.
• Cancellations or modifications must be requested within 24 hours of purchase.

3. Shipping & Delivery

We ship domestically and internationally. Delivery times may vary based on location and carrier delays.

• Processing Time: Orders are processed within 2-5 business days.
• Shipping Costs: Calculated at checkout based on location.
• Lost/Damaged Shipments: If your order is lost or damaged, please contact us at veloureskincare@gmail.com within 7 days of delivery.

We are not responsible for delays caused by shipping carriers, customs, or incorrect addresses provided by customers.

4. Returns & Refunds

We want you to love your skincare products! If you are not satisfied, please review our Return Policy below:

• Eligibility: Items must be unused, unopened, and returned within 30 days of delivery.
• Non-Returnable Items: Gift cards, final sale items, and opened skincare products for hygiene reasons.
• Refund Process: Once we receive your return, a refund will be issued to your original payment method within 7-10 business days.
• Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to our error.

To initiate a return, contact us at contact@veloureskincare.com.

5. Intellectual Property

All content on veloureskincare.com, including logos, images, text, and product descriptions, is owned by Velouré Skincare and is protected by copyright laws.

• You may not copy, reproduce, or distribute our content without permission.
• Unauthorized use of our intellectual property may result in legal action.

6. User Accounts

Creating an account is optional but allows for faster checkout and order tracking.

• You are responsible for maintaining the confidentiality of your account credentials.
• We reserve the right to suspend or terminate accounts that violate these Terms.

7. Disclaimer & Limitation of Liability

A. Product Disclaimer

Our skincare products are designed for general skincare use. However:

• Individual results may vary.
• Consult a dermatologist before using new skincare products if you have sensitivities or allergies.
• We are not liable for any adverse reactions resulting from product use.

B. Website Disclaimer

We do our best to provide accurate product information, but we do not guarantee that descriptions, images, or prices are error-free.

C. Limitation of Liability

To the maximum extent permitted by law, Velouré Skincare is not liable for any:

• Indirect, incidental, or consequential damages arising from Site use.
• Errors, delays, or interruptions in Site availability.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies. Clicking on third-party links is at your own risk.

9. Privacy Policy

Your personal data is protected under our Privacy Policy. By using our Site, you consent to our data collection and usage practices.

10. Changes to These Terms

We may update these Terms periodically. Any changes will be posted here with a Last Updated date. Continued use of the Site constitutes acceptance of the revised Terms.

11. Contact Information

For any questions about these Terms, please contact us at: contact@veloureskincare.com

By using our website, you agree to these Terms of Service.