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ORDERS, SHIPPING AND RETURNS
When will my order ship?
Orders are typically processed within 2–4 business days. You’ll receive tracking information as soon as your order ships.
Can I modify my order after placing it?
Our system isn't set up to modify orders after they have been placed.
Do you ship internationally?
We're sorry, we are currently unable to accept orders to be shipped to destinations outside the U.S. We apologize for any inconvenience.
What if my package is lost or delayed?
If your package is lost or significantly delayed, please contact us at customerservice@veloureskincare.com, and we’ll help resolve the issue.
What’s your return policy?
We have a 30-day money back guarantee for any purchase. Please email us at customerservice@veloureskincare.com and we will be happy to assist with your return.
Are return shipping costs covered?
Customers are responsible for return shipping unless the product was damaged or incorrect.
Do you offer exchanges?
We do not offer direct exchanges. You can return your item under our return policy and place a new order for the product you’d prefer.
ABOUT VELOURÉ AND OUR PRODUCTS
What is Velouré’s skincare philosophy?
Velouré is dedicated to empowering you to feel confident in your skin with luxurious, effective products crafted from organic, natural ingredients. We avoid harmful additives and focus on clean, green beauty that works.
Where are your products made?
Velouré is based in the USA and all of our products are made in Europe.
Are Velouré Skincare products cruelty-free?
Absolutely! We are 100% cruelty-free and never test on animals.
Do you use sustainable packaging?
Yes, we prioritize eco-conscious practices. Our packaging is fully recyclable, and our shipping materials are made from recycled content to reduce environmental impact.
Do you use artificial fragrances or dyes?
No. All of our products are free from artificial dyes and synthetic fragrances. We rely on nature-derived scents and ingredients for purity and performance.
How can I contact Velouré Skincare?
You can reach us anytime at customerservice@veloureskincare.com or through our contact form on the website.