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1. Introduction
Welcome to Velouré Skincare. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website veloureskincare.com (the "Site").
By using our Site, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information when you interact with our Site:
A. Information You Provide Directly
- Name, email address, phone number, and shipping/billing address when making a purchase.
- Payment information (processed securely through Shopify and third-party payment providers).
- Account login details if you create an account with us.
- Any information you provide through customer service inquiries or subscription to our newsletter.
B. Information Collected Automatically
- Device Information: IP address, browser type, operating system, and referring website.
- Usage Data: Pages visited, time spent on pages, and browsing behavior.
- Cookies & Tracking Technologies: We use cookies to improve your experience and analyze website traffic.
You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders, including shipping and returns.
- To provide customer support and respond to inquiries.
- To send promotional emails and special offers (if you have opted in).
- To improve our website, services, and customer experience.
- To detect fraud and enhance security.
We do not sell or share your personal information with third parties for marketing purposes.
4. How We Protect Your Information
We implement industry-standard security measures to protect your data, including:
- Secure Socket Layer (SSL) encryption to safeguard transactions.
- Strict access control to prevent unauthorized access to your data.
- Secure payment processing via Shopify and trusted third-party providers.
However, while we take precautions, no online transmission is 100% secure.
5. Sharing Your Information
We only share your information with trusted third parties necessary to operate our business, including:
- Shopify (our e-commerce platform) to process transactions.
- Payment processors (e.g., PayPal, Stripe) to handle secure payments.
- Shipping carriers (e.g., USPS, FedEx) to deliver your orders.
- Marketing tools (e.g., Klaviyo, Google Analytics) for analytics and advertising, with user consent.
We may disclose your data if required by law or to protect our rights.
6. Your Rights & Choices
Depending on your location, you have the right to:
- Access your personal data and request a copy.
- Correct or update inaccurate information.
- Request deletion of your personal data (subject to legal obligations).
- Opt out of marketing communications at any time by clicking "Unsubscribe" in emails.
To exercise any of these rights, please contact us at contact@veloureskincare.com.
7. Third-Party Links & Services
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before sharing any personal information.
8. Children's Privacy
Our Site is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us, and we will remove it.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the Last Updated date. We encourage you to review it regularly.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: contact@veloureskincare.com